Technical support
Internet Browser
Website is best viewed at 100% with the latest versions of the following internet browsers:
Please download for free the latest version of the browser that you prefer.
If you encounter a navigation issue, please check that your browser's Cache and Cookies are cleared and that Javascript is enabled.
How to clear cache & cookies from your PC
- Microsoft Internet Explorer: Go to the Tools menu > select Internet Options > Click the Delete button > In the Temporary Internet Files section, click Delete Files > In the Delete Files dialog box, click OK > Then, in the Cookies section, click Delete Cookies and click OK
- Google Chrome: Click the wrench icon on the browser toolbar > Select Tools > Clear browsing data > Use the menu at the top to select the amount of data you want to delete > Click "Clear browsing data"
- Firefox: Go to the Tools menu > select Options and click the Advanced > Click the Network tab > In the Offline Storage section, click Clear Now > Click OK to close Options > For clearing the Cookies, go to the Tools menu > select Options and click the Privacy tab > In the Cookies section, click Show Cookies > In the Cookies dialog box, click Remove All Cookies > Click OK to close the Cookies dialog box > Click OK to close Options
- Safari: Go to the Safari menu > Click Empty Cache > Click Empty > For clearing the Cookies, click the Edit menu > select Preferences > Click Security > Click Show Cookies > Click Remove All > Click Done to close the Cookies list > Close the Preferences dialog box
- Opera: Go to the Tools menu > select Internet Options > Click the Delete button > Select "Cookies" and "Temporary Files" > Click the Delete button
- iPhone: Go to Settings from the Home Screen and select Safari. To clear cookies, tap Clear Cookies, to clear the browser cache, tap Clear Cache
How to enable javascript from your PC
- Microsoft Internet Explorer: Go to the Tools menu > select Internet Options and click the Security tab > Click the Custom Level button > Scroll down until you see the "Scripting" section > Select the "Enable" radio button for "Active Scripting". > Click the OK button > Click the Yes button in the confirmation window
- Google Chrome: Click the wrench icon on the browser toolbar > Select Settings > Under the Hood > Content settings in "Privacy" section > Then make sure the recommended option "Allow all sites to run JavaScript" is flagged
- Safari: Go to the Safari menu > select Preferences and click the Security tab > Select the "Enable JavaScript" checkbox
- Firefox: Go to the Tools menu > select Options and click the Contents tab > Select the "Enable JavaScript" checkbox > Click the OK button
If you have other problems, please try to contact us by email with the following details:
- Your Operating System (e.g. Windows Vista, Mac OS X)
- Internet Browser (Internet Explorer 7, Firefox, Safari)
- What URL you were trying to access (i.e. www.google.com)
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Has your payment been declined and your order not been confirmed?
- Please control again your payment details. If the problem persists, we suggest contacting your Credit Card Issuer.
- Please check all the Credit Cards we accept.
- Please find your order in your HISTORY ORDERS, you still have a few days of time available!
No available items on the cart
The online items reflect the real quantity in our stockhouse and these are regularly updated automatically. It may occur that the products included in your Shopping Cart are no longer available.
If you recover an order by ORDER HISTORY and one or more items in your cart are out of stock, you will be notified with a message and you cannot complete your order. We invite you to proceed with a new order.
The products you have selected cannot be reserved until you complete the order, so they could be be purchased by another customer.
